"Unpaid orders" - Can't pay for subscription

[RonsHere]

Hello,
I have a very annoying issue. I'm wanting to pay for our subscription as the free trial has ran out. The problem is that 2FA for the Credit Card we use has timed out. On screen I get a message saying something along the lines of "payment has been processed or order will be discarded". I refresh the screen, try to pay again, but now I get a warning that there are "unpaid orders" I should pay for first before making more purchases. I've looked around but I can't find a list of past orders anywhere on the site, so I can't pay for them. Opening a support ticket seems a bit strange (paying 3CX money so they help us pay them money). Any ideas? Has this happened to anyone else?

 

[IrinaP_3CX]

@RonsHere, you do not need to pay for a support ticket in this case.

If you received confirmation that payment was taken from your card account, please wait for the order to process.

You can contact our customer service team by emailing [email protected] or opening a chat from our website so that we can check the order status for you and, if required, request the cancellation of incomplete orders on your behalf.

Regarding incomplete orders, when you process renewal or upgrade via the portal, it creates an order.
If, for some reason, communication between the card provider and checkout is interrupted or payment verification is not processed correctly, the payment status in this case will be incomplete.
This is why you will see the error that no payment can be made due to unprocessed orders.

 

[RonsHere]

Ah I see, I will contact customer service as you suggest. Thanks for the kind help IrinaP_3CX!

 

[IrinaP_3CX]

You are welcome.