Unsolicited outgoing calls

[sanch6]

This is the first time I've heard of this. A single client, but several users, are reporting unsolicited outgoing calls. They are using Windows with the Microsoft Store app and Jabra headsets.

Some have noticed that these calls are made when they unlock their computers. So I might think that the user presses ENTER one too many times, and 3CX, in focus, dials the last number entered.
But one user told me she was doing an internet search, then suddenly heard someone in her headset asking if anyone was there.

Have you ever seen this before? Do you have any idea what could be causing it?

Thanks!

Server: 3CX V20 Update 8 (Build 1131 Release) ; Client: Windows 11, Microsoft Store App 5.5 (Build 1096) 20.0.1096.0

 

[Alphabetic]

Not aware of this but I do know there was an issue where, on an incoming call, the dialer would steal focus which meant calls would be accidentally answered when pressing enter. This could be your issue - update to U9 see if it fixes it.

 

[KyriacosS_3CX]

Hello,

They might also have the 3CX click to call extension, and not be aware of how it works? Especially for the user that was performing an Internet search.