Unsupported SIP Trunk

[vlt]

Hello,

I'm running a on-premise PRO version of 3cx, as a trial - using it to demo for a client, to test quality.

I've read that this is the only way to use an unsupported SIP Trunk, but i can't choose this option, it doesn't show up anywhere when i try to add a SIP Trunk / VoIP Proivder.

Please Advise.

 

[Alejandro_3CX]

Hi @vlt unsupported trunks should be added as generic --- voip provider on dedicated installations, that is the only way.

However if you plan to use the 3CX system we highly recommend the use of a supported voip provider which are providers who has performed interoperability tests with us, so you can use a template and it will work out of the box.

 

[vlt]

There is no Generic Option,

We have about 6 3CX installations, and we use the same provider.

They used to be supported, but it doesn't show up anymore.

How can i get tis going so i can have one of our clients test?

 

[Alejandro_3CX]

You are searching in the wrong dropdown menu. Check the Select country list instead.

 

[vlt]

There is no Generic option in the country list, i've gone through most of them already.

 

[vlt]

Ahhh NEvermind i found it