I'm seeing a weird error and not quite sure what to make of it.
Some users have reported getting the message "End destination cannot be reached, contact administrator", then the call ends. When they call back, they are able to reach someone.
When this happens, in the call log I see this activity:
The first entry above with the number ending in 9683 is not a number that I recognize and is not listed in the PBX at all. I did check the CDR with the SIP provider and they dialed the number ending in 9020 both times.
There is also a corresponding entry in the activity log at the same time of the first call entry:
The C:2072 number changes each iteration of the issue (I'm assuming this is a call number?), but the rest of the message stays the same.stays the same.
The call flow is:
Caller dials 1XXXXXX9020 -> Digital Receptionist
Digital Receptionist xfers to Ring group
Ring group xfers to Queue if no answer or extension unavailable.
I'm not sure what else to include as this is the first time I've been stumped and not been able to find more info on this behavior.
I appreciate any insight or assistance.
Some users have reported getting the message "End destination cannot be reached, contact administrator", then the call ends. When they call back, they are able to reach someone.
When this happens, in the call log I see this activity:
Code:
02/20/2026 10:28:20 AM 000-818
+1XXXXXX0222
Voice Agent
Inbound Answered - 00:00:00 00:00:05 0.00 Inbound: [v]CALLER XXXXX (+1XXXXXX0222) → Via trunk: SIPTRUNK.com Main (+1XXXXXX9683) → Ended by Voice Agent
02/20/2026 10:28:45 AM 000-819
+1XXXXXX0222
Main Reception (8000)
Inbound Answered - 00:00:00 00:00:33 0.00 Inbound: [vCALLER XXXXX (+1XXXXXX0222) → Via trunk: SIPTRUNK.com Main (+1XXXXXX9020) → Main Reception (8000) was replaced by Doe, Jane (XXXX)The first entry above with the number ending in 9683 is not a number that I recognize and is not listed in the PBX at all. I did check the CDR with the SIP provider and they dialed the number ending in 9020 both times.
There is also a corresponding entry in the activity log at the same time of the first call entry:
Code:
02/20/2026 10:28:20.814 AM C:2072 Failed to build divert target EndCall.DisabledByFwdRule; fail reason = NotAvailableThe C:2072 number changes each iteration of the issue (I'm assuming this is a call number?), but the rest of the message stays the same.stays the same.
The call flow is:
Caller dials 1XXXXXX9020 -> Digital Receptionist
Digital Receptionist xfers to Ring group
Ring group xfers to Queue if no answer or extension unavailable.
I'm not sure what else to include as this is the first time I've been stumped and not been able to find more info on this behavior.
I appreciate any insight or assistance.
