Update 18.3 Duplicate Emails

[nabbic]

Hello,

I updated to 18.3 a few of weeks ago and ever since doing so my users have been randomly getting duplicate voicemail to emails. I can also replicate it about 3/10 times by sending a welcome email over to the same extension over and over. I've had this same set-up with the same email provider (Amazon SES) for a couple years now with no issues so I am curious if it is related to the update. I'd like to view the SMTP logs for 3CX to see if there are duplicate entries there, but I am having trouble locating the logs. Could anyone point me to the SMTP logs for 3CX? I am running 3CX on Debian.

Also happy if anyone has some other ideas for troubleshooting this.

Thanks!

-Chris

 

[Alphabetic]

You will find logs under activity logs > logs > instances > 3CXSystemService.log

you may need to put it in to verbose and restart services.

 

[nabbic]

Thanks. Yeh looks like I have logging set to low so I will bump that up tonight when I can turn of the phones off.

 

[nabbic]

So I do see the email template being built with the verbose logging turned on. Of course tonight I can't get the duplication to happen even though it happened numerous times today lol. Is there no way to see the actual SMTP connection logs 3CX makes to send the emails out?

Thanks again for the help.

 

[Alphabetic]

It could be that a reboot is all that was needed.

 

[nabbic]

Yeh hopefully. We shall see today. It has been an everyday occurrence. We forward our voicemail to emails to our support ticketing system which then creates a ticket so the end result is we are getting duplicate tickets which is annoying for our CS staff.