Update 4: Transcription Query

[Reece Cawthorn]

Hello,

I hope you're all well!

I have recently updated our demo/test instance to the Update 4 Release Candidate to test 3CX's new features (namely, the '3CX' (in-built) transcription).

Previously, we have deployed the Open AI Whisper Integration and this has worked effectively for transcriptions, summaries and sentiment analysis.

My query regarding transcription (3CX, Open AI Whisper, etc.) is whether there are any plans for the transcription to be split out by user/caller as opposed to one block of text?

This would be massively beneficial for our customers and significantly drive the usage of this feature in the future.

I look forward to the upcoming changes in Update 5 (Reporting 2.0 and improved transcription features (Agent Effectiveness, Customer Satisfaction, etc.)) but haven't seen this mentioned as of yet.

I look forward to hearing from you!

All the best,

Reece

 

[NicholasP_3CX]

We dont have concrete specifications just yet, but I'd say "WATCH THIS SPACE!"

 

[Reece Cawthorn]

"WATCH THIS SPACE!"

Thank you for getting back to me on this so promptly, Nicholas!

Very exciting stuff and I look forward to potential updates in the future!

All the best,

Reece