Update 5 BETA: Google Integration and Advanced Scripts

[MichaelB_3CX]

Google sync and flexible routing options in 3CX Update 5 BETA.​

Building on Update 5 Alpha, the BETA introduces Google integration, powerful routing scripts, and new admin tools. Let’s break down what’s new and improved.

Google Integration: Sync Users, Calendars, and More​

The latest update integrates Goo...

Continue reading the Original Blog Post.

 

[illcs]

Great Stuff!!

Why is this no longer allowed for 4SC clients to use this feature we have been testing and have several with 4SC that would be a good fit:

Updates to Transcription Licensing​

The 3CX Engine for Transcription is now disabled for PRO and ENT users with 4SC licenses. For 8SC and higher, PRO users can access voicemail transcription, while ENT users gain both voicemail and recording transcription capabilities.

 

[David Liddle]

Assuming that 3CX does introduce pricing, I think it would be helpful to see a cost and quality comparison. Quality in the sense of demonstrating transcription accuracy with reasonably complex voicemails. (That is, not, "Hey, where do we want to do lunch?") If 3CX could pull off multilingual transcription, that would be utterly marvelous.

 

[LauritsK]

Sounds good!

We just updated, and it seems that the profile pictures is missing from the chat tab. they are all the standard in the chat.
Also, i cant see their status in chat either.
In the team tab they look normal.

This is in the PWA, but seem the same with the windows softphone.

We have tried to restart the Nginx,
and reloaded the PWA several times

is it just us?

 

[Evolute IT]

Sounds good!

We just updated, and it seems that the profile pictures is missing from the chat tab. they are all the standard in the chat.
Also, i cant see their status in chat either.
In the team tab they look normal.

This is in the PWA, but seem the same with the windows softphone.

We have tried to restart the Nginx,
and reloaded the PWA several times

is it just us?

Confirmed. This seems to be a bug.

 

[MichaelB_3CX]

Thanks for reporting it we are checking it..

 

[N_G]

Assuming that 3CX does introduce pricing, I think it would be helpful to see a cost and quality comparison. Quality in the sense of demonstrating transcription accuracy with reasonably complex voicemails. (That is, not, "Hey, where do we want to do lunch?") If 3CX could pull off multilingual transcription, that would be utterly marvelous.

Voice mail transcription is included in both PRO and ENT and it does multilingual already for the most popular languages. Only transcription will cost extra we are still collecting data on the cost of running the transcriptions. Probably transcription and analytics will be two separate prices as it is the same processing power for each....

 

[David Liddle]

Voice mail transcription is included in both PRO and ENT and it does multilingual already for the most popular languages. Only transcription will cost extra we are still collecting data on the cost of running the transcriptions. Probably transcription and analytics will be two separate prices as it is the same processing power for each....

Instead of writing "multilingual", I should have written "automatic language detection". Sorry! Presently, only one source language may be chosen from the (multilingual) list in the "Speech Language" setting in [baseUrl]/#/office/integrations/transcription. Ours, for example, is set to German. We do, however, get callers who leave messages in English. But when Google thinks that the message is in German, its transcription results are pretty hilarious. If the 3CX transcription engine was capable of detecting the language spoken, that would be a great thing for many, I imagine. If 3CX was able to then send the result to a translation engine to put the transcription in the user's selected language... please stop me before I go all Star Trek.

 

[Evolute IT]

Instead of writing "multilingual", I should have written "automatic language detection". Sorry! Presently, only one source language may be chosen from the (multilingual) list in the "Speech Language" setting in [baseUrl]/#/office/integrations/transcription. Ours, for example, is set to German. We do, however, get callers who leave messages in English. But when Google thinks that the message is in German, its transcription results are pretty hilarious. If the 3CX transcription engine was capable of detecting the language spoken, that would be a great thing for many, I imagine. If 3CX was able to then send the result to a translation engine to put the transcription in the user's selected language... please stop me before I go all Star Trek.

3CX AI does detect the language, and OpenAI can also do the transcription of multiple languages, even in one call (the dropdown is only to allow you to chose the language OpenAI outputs stuff). Only Google sucks at transcripts.

 

[fxbastler]

... please stop me before I go all Star Trek.

Nur mal aus Interesse heraus: was für ein Spruch wird denn als Star Trek übersetzt?

 

[David Liddle]

Nur mal aus Interesse heraus: was für ein Spruch wird denn als Star Trek übersetzt?

Ich meinte nur, dass ich kurz davor war, die Entwicklung eines Universalübersetzers in 3CX zu bitten.

 

[fxbastler]

babelfish

 

[triwardhana]

I don't see reporting 2.0 included on beta update 5?

 

[N_G]

I don't see reporting 2.0 included on beta update 5?

You have excellent eye sight!

But as written in the blog post that's for update 6 and its going to be a huge improvement but will take a little more time and 2 betas.

@David Liddle we already have automatic language detection so it should work out of the box. Is it not? Or is it your German (just kidding, actually its pretty good) but you can send us a file if it does not work on some files.

 

[tmiller9833]

To confirm - will OpenAI VM transcription still work with 4SC in Pro? Our primary install is 4SC Pro or Ent (if phone logos needed) and all customers rely on this feature.

 

[N_G]

Yes you can keep using OpenAI for voice mail on 4SC licenses.

 

[cchenri]

hello everyone,

nice to have google workspace !

although in get an
Erreur 400 : admin_policy_enforced

(xxx replaced for security reasons )


Détails de la requête : response_type=token redirect_uri=storagerelay://https/integrations.3cx.com?id=authxxxxxxx prompt=select_account client_id=xxxxxxxxxx-oxxxxxxxxxxx.apps.googleusercontent.com include_granted_scopes=true gsiwebsdk=3 access_type=online enable_serial_consent=true scope=https://www.googleapis.com/auth/userinfo.email https://www.googleapis.com/auth/cloud-platform https://www.googleapis.com/auth/cloudplatformprojects https://www.googleapis.com/auth/admin.directory.user.readonly openid flowName=GeneralOAuthFlow


i'm superadmin of the system

any clue ?

thanks in advance,

 

[NikolaiO_3CX]

hello everyone,

nice to have google workspace !

although in get an
Erreur 400 : admin_policy_enforced

(xxx replaced for security reasons )


Détails de la requête : response_type=token redirect_uri=storagerelay://https/integrations.3cx.com?id=authxxxxxxx prompt=select_account client_id=xxxxxxxxxx-oxxxxxxxxxxx.apps.googleusercontent.com include_granted_scopes=true gsiwebsdk=3 access_type=online enable_serial_consent=true scope=https://www.googleapis.com/auth/userinfo.email https://www.googleapis.com/auth/cloud-platform https://www.googleapis.com/auth/cloudplatformprojects https://www.googleapis.com/auth/admin.directory.user.readonly openid flowName=GeneralOAuthFlow


i'm superadmin of the system

any clue ?

thanks in advance,

What happens here needs some explanation. 3CX Wizard will create and tune a project in your Google Workspace. Therefore it requires some high-risk scopes and your workspace is configured to disallow it. We require this scopes only during provisioning stage, 3CX Wizard has no backend and all traffic goes between your browser and Google directly.
We tried with our test workspace and it worked.

It's hard to tell how your workspace is configured exactly but Google created the whole page with explanations on how third party apps access can be configured. Please check here:
https://support.google.com/a/answer/7281227

We would love to hear from you if you manage to resolve it and how.

 

[chub.aleksandr]

Hello. Can someone tell me what I need to do step by step?
Precondition check failed.: Cloud billing quota exceeded
Thanks

 

[FlyingDutchman]

I had the same issue, turns out you can only have so many projects going at once,
I went to IAM -> resources and was able to delete some other projects that I had created while trying to learn how to use the google cloud platform.
I had 3, deleted 2, and after that I successfully connected 3CX