Update Call-Q Intro Prompt

[Exodus89]

Hi All,

Sorry if this has already been discussed but I have not been able to find anything on it.

I am wanting to know if there is a way for teams/Q-Managers to be able to change/update the intro prompt or if there always needs to be admin intervention to send the invite from the system?

v16.0.5

 

[Aaron Paul]

I believe unless you give the user's extension management rights where they can log into the management console to change the greeting, admin intervention will be needed every time.

 

[VoIPTools]

You could build a Call Flow Designer (CFD) application that records your updated prompt then replaces the queue prompt. I assume it would require using the 3CX Call Control API to update the queue property.