Update Failed ID 10010 > 18.0 (Build 314) trying to update New 18.0 Update 3 Final (18.0.3.450)

[workbooster]

I do not get more information. Where can I search for a log or find out, what is causing the problem.

 

[VasilisV_3CX]

Hi @workbooster,

Did you not have any log file attached to the failure email?

Can you try to restart all of your services and try to update again?

 

[workbooster]

I have not received an e-mail. This message is on the event log

I've restarted the server already several times

 

[NickD_3CX]

If you have any Antivirus software installed on your 3CX Server, uninstall it completely, reboot the server, then try again.

This is the most common cause of Windows upgrade issues.

If this fails again, what you could always do is:

1. Take a Full 3CX Backup
2. Download it off the machine
3. Uninstall your current version of 3CX
4. Download the new installer from your Portal
5. Re-install and restore the backup during the installation process.