Solved Update from V16 to V18 failed

[snowman]

Hi everyone, I failed to update one PBX from V16 to V18. The log shows as follow: Update failed. An update process is already running now. Tried to restart the system but with no luck. Anyone has the same issue or any idea about it? Thanks.

 

[NikosT_3CX]

@snowman can you PM me and send me the log file please ?

 

[NikosT_3CX]

@snowman as per our private conversation and the provided logs, your issue is not with the OS Upgrade but with a Service Pack installation from v16 Update 7 Alpha to v16 Update 7 Final so as advised, you will need to contact our Tech Support Team.