Solved Update issue

[navin]

I tried updating the 3cx from 20.0.7.1080 to 20.0.8.1109, but suddenly all the 3cx is not working it says reconnecting, disconnecting something like that,

also they sent an email that it was finished but like I said it's still reconnecting

 

[Alphabetic]

You will need to check services on the OS - are you able to access via IP?

 

[NikolasA_3CX]

Hi @navin

When trying to reach the FQDN from our side, we can reach it normally.
Are you still unable to reach the FQDN?

 

[navin]

You will need to check services on the OS - are you able to access via IP?

I havent tried it I had to restore the server now back in the previous version, I'll update you guys if it works I can only update after 5PM EST time.

 

[navin]

Hi @navin

When trying to reach the FQDN from our side, we can reach it normally.
Are you still unable to reach the FQDN?

yeah because I restored the backup server, you can check it today 5PM EST time I will update it, but I can reach the domain but it keeps on reconnecting

 

[navin]

Hi @navin

When trying to reach the FQDN from our side, we can reach it normally.
Are you still unable to reach the FQDN?

Can you try checking it now?

 

[TheodorosG_3CX]

The FQDN is reachable normally, is there any error when you login?

 

[navin]

already fixed it had to reinstall 3cx but there is still an error is this critical or I can just ignore this

3CXMediaServer.service - 3CX PhoneSystem Media Server
Loaded: loaded (/lib/systemd/system/3CXMediaServer.service; enabled; preset: enabled)
Active: active (running) since Mon 2026-02-16 17:32:10 EST; 15h ago
Main PID: 13447 (3CXMediaServer)
Tasks: 26 (limit: 9483)
Memory: 45.8M
CPU: 3min 13.363s
CGroup: /system.slice/3CXMediaServer.service
└─13447 /usr/sbin/3CXMediaServer -n -p /var/run/phonesystem/3CXMediaServer.pid

Feb 16 17:32:10 go3cx.gosafer.com systemd[1]: Starting 3CXMediaServer.service - 3CX PhoneSystem Media Server...
Feb 16 17:32:10 go3cx.gosafer.com systemd[1]: Started 3CXMediaServer.service - 3CX PhoneSystem Media Server.
Feb 17 08:44:54 go3cx.gosafer.com 3CXMediaServer[13447]: assertion failed: /Sources/3rdParty/resiprocate/resip/stack/TransactionState.cxx:781: !sip || !(state->isFromTU(sip) && sip->isRequest() && method == ACK)
Feb 17 08:45:30 go3cx.gosafer.com 3CXMediaServer[13447]: assertion failed: /Sources/3rdParty/resiprocate/resip/stack/TransactionState.cxx:781: !sip || !(state->isFromTU(sip) && sip->isRequest() && method == ACK)
Feb 17 08:46:17 go3cx.gosafer.com 3CXMediaServer[13447]: assertion failed: /Sources/3rdParty/resiprocate/resip/stack/TransactionState.cxx:781: !sip || !(state->isFromTU(sip) && sip->isRequest() && method == ACK)
Feb 17 08:47:13 go3cx.gosafer.com 3CXMediaServer[13447]: assertion failed: /Sources/3rdParty/resiprocate/resip/stack/TransactionState.cxx:781: !sip || !(state->isFromTU(sip) && sip->isRequest() && method == ACK)
Feb 17 08:48:34 go3cx.gosafer.com 3CXMediaServer[13447]: assertion failed: /Sources/3rdParty/resiprocate/resip/stack/TransactionState.cxx:781: !sip || !(state->isFromTU(sip) && sip->isRequest() && method == ACK)
Feb 17 08:54:07 go3cx.gosafer.com 3CXMediaServer[13447]: assertion failed: /Sources/3rdParty/resiprocate/resip/stack/TransactionState.cxx:781: !sip || !(state->isFromTU(sip) && sip->isRequest() && method == ACK)
Feb 17 09:00:17 go3cx.gosafer.com 3CXMediaServer[13447]: assertion failed: /Sources/3rdParty/resiprocate/resip/stack/TransactionState.cxx:781: !sip || !(state->isFromTU(sip) && sip->isRequest() && method == ACK)
~

 

[KyriacosS_3CX]

Hi,

Those logs are normal.