Update public ip in customer.3cx.com

[sistemaspdm]

Hi!

We are updated our public ip to a new static public ip, the smtp 3cx server now doesn't work because the public ip that appear in customer.3cx.com it's the older ip.

We try to use STUN servers of 3cx how a dynamic ip, the servers recognize our new ip but don't upgrade in the customer console.

How we can update this update?

Thanks!

 

[Saqqara]

Within 3CX Management console, Settings , Network Settings. Change the Static Public IP to your new IP address.

If you are running Std or Pro license it can take 6 hrs for the fqdn to update, Enterprise is 6 mins.

 

[YiannisH_3CX]

Hello @sistemaspdm

Once you switch your system to dynamic IP restart your services so that the change applies immediately. The PBX will then update the activation server with the new IP and update the DNS entry. Once the issue is resolved you can switch the PBX back to static