Nasty surprise hit me this week. I had updated our head office from v15.5 to v16 on the weekend. 10 AM Monday I was called into an executive meeting of a dozen senior people (including my vp) to be told their conference code was invalid. Fortunately, there was only one remote caller and I simply dialed them directly to get their conference underway.
Returned to my office to discover the update process had wiped all pre-arranged conferences and reset the "Conference - Audio only" meeting email template back to default text. This affected numerous executive, legal and audit meetings; all of which had to be re-created and re-issued to staff. It wiped the 3CX conference info, but did not remove the 3CX Generated Outlook meeting info, so everyone had conference codes that no longer worked.
I had done a full backup prior to the update and restored it after the 3CX uninstall - reinstall, but the conference info is not saved in backups. I've done another site update since then and confirmed that, but at least this time I was prepared and was able to recreate their meetings before users got onto the system.
This data should be included in the backup!
Returned to my office to discover the update process had wiped all pre-arranged conferences and reset the "Conference - Audio only" meeting email template back to default text. This affected numerous executive, legal and audit meetings; all of which had to be re-created and re-issued to staff. It wiped the 3CX conference info, but did not remove the 3CX Generated Outlook meeting info, so everyone had conference codes that no longer worked.
I had done a full backup prior to the update and restored it after the 3CX uninstall - reinstall, but the conference info is not saved in backups. I've done another site update since then and confirmed that, but at least this time I was prepared and was able to recreate their meetings before users got onto the system.
This data should be included in the backup!
