Solved Updated app (Update 5) issues with EPOS Connect

[NateDoc]

Hi all,

With the recent updated app for Update 5, seems the API has changed and no longer works with the current release of Sennheiser EPOS Connect (formerly HeadSetupPro) and SDK plugin. Just wanted to confirm others are seeing this too?

-Nathan

 

[Lev]

Same Problem here.
I just updated to the latest 3CX version and now have to deal with it.
Still bad, there is no rollback option...

 

[SteveITS]

What version of EPOS specifically? They recently released 4.0. https://www.eposaudio.com/en/us/enterprise/technology/software/epos-connect
(I've posted about other issues with Sennheiser 3.x before so I'm not saying 4.x should work!)

 

[NateDoc]

I'm on 4.0.0.77 for EPOS Connect and the Plugin is 3.3.11002. Both are current based on the US site (and the app doesn't say there's any updates). Hopefully they're working on an updated plugin.

 

[SteveITS]

OK thanks. We've had other issues and hope for fixed software also. Physically the headsets work fine but it would be handy if the button on it would work with 3CX.
https://www.3cx.com/community/threads/some-users-cant-answer-calls-from-digital-receptionist.71384
https://www.3cx.com/community/threa...dows-client-wont-open-as-standard-user.70151/

 

[StefanW]

for me the buttons work as expected on the 3CX Windows APP while using the EPOS hub.
Ensure you have the 3CX Plugin Installed or may reinstall it.
https://www.eposaudio.com/en/de/enterprise/technology/software/plugins

 

[NateDoc]

Hi Stefan,

I had tried that and it didn't work. For fun I tried it again and it did! This time, however, I closed EPOS Connect first, and the 3CX Windows app. Did a complete uninstall of the plugin, then reinstall of the plugin. Then started EPOS Connect. Changed the default softphone in EPOS Connect to 3CX and Save. Then started 3CX Windows app. Voila! Hope this procedure works for others too.