Updated to v16.0.611 - Now Voicemail Transcription No Longer Works

[millennium2]

Hi,

I updated our v16 Enterprise Edition installation to v16.0.611 and now Voicemail Transcription no longer works with Google. So I re-setup the Voicemail API in settings and it still does not transcribe Voicemails. I also tried rebooting the 3cx system with no success.

What is interesting to note is that in Google Cloud Platform, under "Usage with all services (last 30 days)", the numerical value does increase every time I leave a voicemail. Just no transcription is received in the Voicemail Email.

Any help would be greatly appreciated. Thanks.

 

[cobaltit]

Hmm.. having the same issue here and didn't realize it until you posted this. Not sure what version it stopped at as I was testing the betas and RCs. Looking into it now

 

[cobaltit]

Hmm.. actually I think this is a false alarm. I forgot I moved our instance again (I get bored) and didn't update the IP restriction. Just updated and testing now.

 

[cobaltit]

Yep, false alarm on my part. Just neglected to update my IP authorization.

 

[advlaser]

Our transcription is also broken. We were having the issue before Update 5. After the update, no change. We receive the email with the WAV file, but transcription is blank. I've double checked google API key, as well as the IP address, all good. Where do you start to troubleshoot this?

 

[craigreilly]

16.0.5.611
Windows 10 PRO

Working ok for me.