Updating from 8 -> 9 question

[Aho]

I have an install of 3cx v8.0.10824.716 I want to update it to the lastest version.

I thought maybe I could just backup what I have, uninstall, install v9 sp5, restore and be done with it. But apparently not, since3cx prompt me to update to version 8 13357 before doing an update to 9.

However, The download link in the updater in 3cx is ghosted. There is another link as well but that leads to a 404 error. I go to look for the version 8 build 13357 on the 3cx site and can't find it anywhere.

I don't have a huge window to keep the system down, so I would be most grateful for some good info on what would be the most prudent thing to do.

 

[Aho]

Forgot to meantion that I do have upgrade insurance.

 

[mfm]

Hey Aho,

Well first off, you are seeing it gray simply because you are not accessing from the management console. If this issue peresists I advise you do the following exactly in the order I have written below.

1. Creat a backup.
2. Unistall 3CX version 8.
3. Reinstall 3cx version 8 from link below.
http://www.3cx.com/downloads/3CXPhoneSystem8.exe
4. Resore.
5. Backup again.
6 Uninstall 3CX version 8 again.
7. Download version 9 (link below).
http://www.3cx.com/downloads/3CXPhoneSystem9.exe
8. Install version 9.
9. Restore Backup.
10. Recreate forwarding rules for every extension.

phew! hope this helps!