Solved Upgrade 3CX server while maintenance is expired.

[James808]

I recently took over IT at a company that uses a 3cx VOIP server that is windows based, on a windows server (locally hosted).

It hasn't been updated in some time and is currently running 16.0.4.504

When I check the update function under settings, it looks like it doesn't want to let me update.

How would I do this update, also, our Maintenance is expired so I'm trying to switch it to an upgrade to a standard annual contract but wanted to make sure i'm not going to completely screw up the server... I also wanted to ask about timeing, how long does this update to the software take? phone system is very important and if it's one that'll take a long time i'm just going to schedule it for after hours.

Thank you very much for any assistance! Sorry, I'm new to 3cx. but am learning a lot about it along the way!

 

[craigreilly]

Get maintenance first/change to annual, then you can upgrade. lots of great/new features in current release.

 

[AWS2P]

What was your 3CX initial Licence a STD ? PRO ? ENT ? How many SC ?
Was it a perpetual you want to trade in annual?

 

[JohnS_3CX]

Hi James,

That version can no longer reach the activation server. We had sent out notifications for our customers to upgrade ahead of time, but unfortunately since your current server was not updated it will not be able to proceed.

You can create a full backup, take it off the server, and the uninstall 3CX. Reboot your server and reinstall the latest version from your customer portal, under downloads. https://customer.3cx.com/

As a side note, this is also a good time to ensure you are on Windows Server 2016 or higher, since older versions are not supported.

Let us know if you have any additional questions before your proceed.

 

[NickD_3CX]

@James808 I have sent you a PM.

 

[James808]

@craigreilly
Thank you, we plan on doing the upgrade tomorrow in the evening, outside of business hours so I will do the plan change tomorrow.

@aws2p
Professional Perpetual license with Maintenance and also with 16 SC.
yes, I believe we will be trading for an Annual License.

@JohnS_3CX
Thank you for the advice. If other things I've been told don't work out, I will follow up with doing this but I really hope I don't have to go through with all of this...

Thank you everyone! I will work on moving this forward and getting everything updated, upgraded and running smoothly and will report back in a couple of days.

 

[James808]

I just wanted to let everyone know, i was given the upgrade program to the next version that would then allow my server to talk to the licensing server again, and once that was done and it saw a current/active license it let me do the rest of the updates right through the web based management console.

Thank you all for your help! I'm now on the latest version and very happy about it.

 

[NickD_3CX]

Just as an FYI to anyone that still have their PBX on V16 Update 4 or below that has trouble activating, you should have received an email months ago (around August 2020) with instructions.

If you still have a problem and you have not seen this email and you cannot find it, shoot me a PM with your license key and I will check.