Upgrade from 7.1 to 8.10116

[brianp]

Hi All,

We are planning on upgrading to the new v8 phone system. I was wondering if anybody has feedback/gotchas to watch out for.

Current Configuration:

-3CX Phone System v7.1
-3CX Soft Phone v4 (all users are external via TUNNEL)

Current update plan:

Backup v7.1 phone system.
Uninstall v7.1 phone system.
Install v.8 phone system.
restore 7.1 backup to v8
install 3CX Assistant and Phone on all machines
configure 3CX Assistant/Phone for external users via TUNNEL.

That's the plan. Am I missing anything? Any feedback would be much appreciated!

 

[KerryG]

You forgot somewhere in there "Make a sacrifice to the VoIP Gods" just for good measure.

 

[brianp]

I'm doing my VOIP God dance as i type this....HE HOOO HOOO HE HOOOO HOOOO. :lol:

 

[drac]

Thats why some installs don't go that smooth... just forgot to sing that song

 

[LeonidasG_3CX]

If 7.1 was already working on his machine i dont see why 8.0 wont work.

This is the real song to sing when doing these kind of upgrades: http://www.chodecircus.com/area51/
That's the only way to ensure a smooth upgrade.

 

[[email protected]]

Its a good idea to restart the entire system, after uninstall 7.1!

 

[LeonidasG_3CX]

Its a good idea to restart the entire system, after uninstall 7.1!

That too, especially if you are using IIS which requires a restart of the IISadmin service and it's dependencies.

 

[brianp]

Good point. I'll be sure to restart after uninstalling v7.1. Thanks!

 

[Ricambi America]

Our upgrade was 100% seamless.

1) Backup
2) Uninstall V7 entirely.
3) Reboot (why? Why not!)
4) Install V8 and restore old data
5) Reboot
6) Voila !

 

[LeonidasG_3CX]

The real "Villains" wont appear for a while until they get to work with the phonesystem
That's what happens in these Happy Ending Upgrades


Also just a small sneak peak of the future:
Although Major Version release Upgrades will need to be done manually, here's a nice tool that's coming in the future. Not giving any more info on this since nothing is official yet

 

[Ricambi America]

The real "Villains" wont appear for a while until they get to work with the phonesystem
That's what happens in these Happy Ending Upgrades

Maybe your comment is lost in translation, as web forums sometimes 'flatten' our humor. We have been running the upgraded v8 for several weeks, and had zero surprises.

 

[LeonidasG_3CX]

Ah so there are people who have no problems with their installations

Answering support tickets all day and seeing so many threads on the forums makes you think that everyone has trouble with the pbx.

 

[Ricambi America]

Ah so there are people who have no problems with their installations

Answering support tickets all day and seeing so many threads on the forums makes you think that everyone has trouble with the pbx.

Keep the faith my friend. Nobody sends a support ticket to say "Thank you" -- they only contact you when there's a problem. So, by definition, you're buried in the problems all day long. Trust me, 3CX works absolutely great, and each successive release is a big step forward in the application.

I'm not sure which is worse... a customer with a broken PBX system, or a customer with a broken Ferrari. I deal with the latter every single day, and it's pretty brutal at times. Customer service is a tough job -- but you are the face of the company that can change an upset customer into a lifelong business partner.

 

[quico]

Dear All,

I´ve been yesterday night upgrading from 7.1.7139 to 8.0.10116...My drink, my music...and after reviewing the 3cx Kevin Attard video
and following all the recomended steps: 1)backup, 2)uninstall v7, 3)reboot 4)install v8 and restore old data 5) and reboot....all seems perfect at 5am. and I went to sleep
but,
this mornig at 9:02am 1st operator call...can´t hear me 9:05 manager call...can´t her him 9:10 the director called to my cellular and informed me that the 3cx system is malfunctioning
neither the extensions nor tunnel works properly.
and I rebooted 1time....2 times....3times.....nothing to do and back to version 7.1.739.

Your help on this matter will be highly appreciate,

Thanks in advance

Quico

 

[Ricambi America]

You have the *NEW* tunnel software, correct? There is a specific proxy mgr needed for V8:

http://wiki.3cx.com/downloads

 

[quico]

Thanks a million,

I´m missing (not only myself) 3CX official step by step procedures for beginners in order to avoid unpleasant situations.

I´ll keep you posted

Kind Regards,

Quico

Ps: I´m considering seriously to Make a sacrifice to the VoIP Gods as KerryG suggested...