Solved upgrade license as partner / affiliate

[KlausEder]

Hi,

I recently registered for the 3cx partner program and now am in the affiliate status.

When I go to the 3cx portal and want to upgrade a subscription for a customer, it tells
me to contact the partner to which it is registered (which is me), so how do I upgrade
a free standard license to a professional one when the license is assigned to me as
partner, but it tells me to contact the partner?

Thanks in Advance

 

[VasilisV_3CX]

Hi @KlausEder,

Are you logging in with your partner account or your customer account associated to the license key? You'll need to assign yourself as the reseller for that key, and then log in to your Partner Portal rather than the customer portal.

 

[KlausEder]

If I login with the customer account I would be able to upgrade the license but as the customer.

If I log in with my partner Account under: https://portal.3cx.com/partner/ - I can see the subscription for the customer, but when I click on Upgrade I get shown my own contact data and the message that I should contact my partner ...

If I use the old partner portal I can click on upgrade, but then get an error message as in the screenshot attached.

however the 3cx portal has given me quite a few errors today, so maybe something is temporarily wrong?

 

[VasilisV_3CX]

Hi @KlausEder,

I'll PM you regarding this shortly.

 

[VasilisV_3CX]

Update: This was caused by the options set by the Distributor. Have advised @KlausEder to speak to his 3CX Account Manager for more definition.