upgrade to v16 broke Bridge to v15

[jakthree]

Hi,
This subject may have been covered already so I apologize in advance.
Just a heads up for those who depend on a bridge between sites which are running a standard annual v15 license.

Before upgrade,
standard v15.5.15502.6 (master) bridge <-connected-> standard v15.5.15502.6 bridge (slave)

After upgrade
standard v15.5.15502.6 (master) bridge <-broken-> standard v16.0.0.1581 (no bridge entry)

The bridge (slave) entry in v16 was removed and is available only in PRO and Enterprise versions. I admit that I haven't read about all the changes between v15 and v16 but I didn't expect to loose the bridge.

 

[Saqqara]

Licenses will be upgraded to pro from std when version is finally released

https://www.3cx.com/community/threa...te-getting-ready-to-launch.64075/#post-271254

 

[StefanW]

Licenses will be upgraded to pro from std when version is finally released

https://www.3cx.com/community/threa...te-getting-ready-to-launch.64075/#post-271254

to be 100% clear, all commercial STD keys yes - they will be auto switched to pro, free/trial keys no - they remain standard but the free tier became an 8sc over there 4sc in v15.5

 

[Andy294]

Hi, I had 4 3cx V15 (Standard Version) connected with bridges and last night they updated automatically to V16. So I can't use Bridges to do internal calls. How can I resolve this problem immediatly? I need to restore connection as soon as possibile, than I will buy the right license. How can I do? Thank you.

 

[florink]

Hi, I had 4 3cx V15 (Standard Version) connected with bridges and last night they updated automatically to V16. So I can't use Bridges to do internal calls. How can I resolve this problem immediatly? I need to restore connection as soon as possibile, than I will buy the right license. How can I do? Thank you.

just restore V15

 

[Andy294]

How can I restore it?

There https://www.3cx.com/community/threa...te-getting-ready-to-launch.64075/#post-271254 I found this answer by a supporto member:

"Yes this is something to do with the license key.
A 15.5 Standard license keys (one that you probably have right now) when moved to a V16 Standard will remove queue functionality. Yes a V16 Standard version does not have queues.
However there is a Key Exchange program that upgrades your key from Standard to PRO for Free for 1 while year - thus giving you ample time to plan a key upgrade.
This information was communicated to the public on numerous occasions - Unfortunately, you must have missed this info.. If your key falls within the upgrade exchange program, it will be upgraded automatically."

How can I exchange my key as said below?

Than you

 

[Alphabetic]

Is it a paid for key?

go to license > Refresh license information.

Free keys will not be converted to pro.

 

[Andy294]

I had a free key, so it doesn't work. But I want to ask you... In a 3cx a customer accidentaly leaves Automatic Updates set to ON. On Friday everything was OK and this morning it can't call 3 remote Offices. It is normal in your opinion? Now I have to explain to my customer a bad situation that will make me lot of problems...

 

[Alphabetic]

With auto update on, you've opted in for auto updates.. Which means you've been upgraded to v16 over the weekend as that's when the update was released. Partners were emailed in advance with the changes to come. Which included the removal of queues on std licensing.

 

[Andy294]

Is it possibile to downgrade to v15 or not?
I will buy the correct license but I need make my customer works as soon as possible.

Thank you.

 

[Alphabetic]

The only way I could see it working is if you reinstall v15 and restore from your backup.

 

[Andy294]

I tried re-install my 3cx but it prompt me to chose only 16.0.x version. I used debian netinstall. Where can I find an installation for version 15.5?

Than you.