Upgrade to v16 issues with missing Queues

[newark]

So, yes I've read the post here: https://www.3cx.com/community/threads/sweet-sixteen…-3cx-v16-alpha.62038/page-7

It mentions that on upgrade to v16, there should be no functionality loss and that licences will be upgraded Standard->Pro to ensure this - have I read that correctly? (Post 37)

I've just been brought in so am catching up but a client has call Queues setup, and had auto upgrade enabled.

Now they have v.16 but Queues have disappeared and nobody knows what to do!

 

[AWS2P]

Hi ,
if it was a 3CX commercial license it should automaticly swtich from STD to PRO, if not you need first to refresh key info on dashboard, if key stuck in STD mode contact your 3cx commercial service to do the switch.

 

[YiannisH_3CX]

Hello @newark

Commercial standard licences will be upgraded automatically to PRO however free standard licence keys will not.
If your client is running a commercial standard licence and the key was not auto upgraded then try refreshing your licence details and see if that works. If the issue persists you can contact our customer support for additional assistance.
If your client is running a free standard version then you could upgrade their key to PRO or revert them back to V15.5 if you have a backup from that version.