Upgrade to V20 greyed out

[koztech]

I am receiving the following error when trying to upgrade to V20.


-I am not a partner/reseller.
-I did not purchased from a partner/reseller.
-I have a paid version of 3CX.
-As far as im aware, I have a unique email registered.

 

[Charles_3CX]

Check that there is an extesnion that has been assigned the role of 'System owner' under the extension settings, rights tab.

Ensure also that you use this extesnion to log into the webclient. See the Admin button at the bottom left side of the webclient, and save the password that is used for this extesnion.

Once you update, you will use the email or the extension number and the password to log in and manage the system from the admin console, as there will be no management console