Upgraded V20, First New Extension and my outbound rules dont work for it

[Centsible]

I upgraded to v20, and after creating my first new extension (in v20) noticed that it was unable to make any outbound calls. Looked at the logs and saw the error that there was no outbound rule that allowed for that call.

I resolved the issue (as you can see in my screenshot, by adding a range rather than ALL, if I remove the range it changes back to the default ALL and is again unusable.

I'm reasonably sure this is just a v20 thing I'm not familiar with but for the life of me I can't figure out what or why ... anyone else ?

 

[AWS2P]

could it be the rule 7 digits should be in top up of the list of OR ?

 

[Centsible]

I tried 10 and 11 digit dial , just happened to try the range "fix" on the 7 digit first, so I don't think it's an order thing

 

[OlegR_3CX]

Hi there.
Does it give you the same issue if you use the group of the extension instead of typing the actual extension range?
So remove them and only use the specific department.