Solved Upgrading Instance from Standard - Enterprise

[Ellipsis]

Hi There,

I'm new to 3CX, and just getting started. We've got a hosted instance with 3CX.

I'm trying to configure some of the features that require profesional/enterprise licensing like SMS messaging etc.
When configuring it comes up with the message "Feature available in professional/enterprise etc"

In the 3CX portal it's showing that our current product is the "3cx Enterprice 4 SC" so I'm not sure why the enterprise features aren't enabled in our instance.

I've logged out/back in etc, but not sure what else I can do. Plenty to learn with 3CX!

Cheers,

 

[Saqqara]

Try refreshing the license under Settings - License Settings

 

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Does the license in the portal match what you've got in the MGMT console?

 

[Ellipsis]

under settings I don't have an option to refresh the license. But I have rebooted the instance.

The license in the portal does match the one in the console

 

[Alphabetic]

I would recommend emailing [email protected] for further support.

 

[Ellipsis]

Rebooting the machine and refreshing the license key again seems to have worked.