Solved URGENT SUPPORT NEEDED !!

[Wunan]

Hi Expert Minds

I am in a very bad situation and needed your support URGENTLY as I need to get the 3CX system up and running in few hours.

My current server has crashed and I have the latest backup of version 18.0.2.314. I installed fresh installation and tried to install from my backup, it says the following.

" The backup version 18.0.2.314 is newer than the PBX version 18.0.2.307. You can restore this backup only with PBX version 18.0.2.314 or newer"

I have searched everywhere to download version 18.0.2.314 and couldn't find it. I don't know what else I could do.

Please help.

Thank you all in advance.

 

[Charles_3CX]

By this I take it this is a windows based instal for which you simply install the download version, install as a new instal, without choosing to restore a backup, entering the same license key as your failed instal had, then once installed navigate to the updates section and update to the latest hot fix version. Now put your backup in to the backup location specified under the backup and restore > location tab and restore the backup post install.

 

[Wunan]

By this I take it this is a windows based instal for which you simply install the download version, install as a new instal, without choosing to restore a backup, entering the same license key as your failed instal had, then once installed navigate to the updates section and update to the latest hot fix version. Now put your backup in to the backup location specified under the backup and restore > location tab and restore the backup post install.

Hey Genius

You saved me from huge trouble. I followed your steps and managed to solve it. I am surprised why 3CX haven't why 3CX is doing like this on versions.

Any, thank a million.

 

[Charles_3CX]

I’m glad I was able to help.