Use of german vowels causes issues / Input not validated correctly in the admin panel

[Merlz]

Hello community/support,

us and most of our customers are located in germany, so we're using german vowels like ä, ö and ü. Today I've set up a voicemail called "Geschäftszeiten.wav" and so later today our customer complained that the PBX would answer with a default message when calling out of office hours. It took us a while but we figured that the "ä"-character was causing the issue.

I believe it's on 3CX' end to validate the input or - even better actually - fix the issue in its entirety, so that all (or most) UTF-8 characters can actually be used and invalidate the ones that can't be used when filling out the text field.

Our customers' system is running version 18.0 (Build 461). Any updates to this issue would be highly appreciated!

 

[ChrisC_3CX]

Do you mean you set it on the Extension level >> Forwarding Rules >> Voicemail Greeting?

I actually tested just now and it works fine:


You can see in the logs it plays it without issues too:



Can you provide more details on the exact scenario so that we can better determine what the issue might be?

• Where exactly are you setting this?
• How are you testing it?
• Do you get the same if from another extension you dial *4EXT# where EXT# is the extension number for which you set the VM greeting?

 

[Merlz]

Thank you for the quick reply!

1. I set it in the Extension itself, so you'd navigate to Users -> 53 (Extension number) -> Voicemail -> Manage Voicemail greeting.



So the exact name was "<Customer Name>Geschäftszeiten-05.22.wav". Changing any of these characters didn't help except for when I changed the "ä" to "ae".

2. Whenever I called the central number ending with 0, which forwards the call to a ring group located on extension 52 during office hours or to extension number 53 outside office hours, it would not play the greeting and instead defaulted to a message saying the german equivalent of something like "Please record a message and press #, or press * to contact the administrator".

The call log and activity log would show all the signs of a correct forwarding to the extensions mailbox but when calling, it would only play that default message. Any other .wav file worked and after ruling out several characters it was always the "ä" that caused this issue.

3. I'm afraid I can't test this right now, but on monday I may be able to.

 

[ChrisC_3CX]

3. I'm afraid I can't test this right now, but on monday I may be able to.

In the Voicemail tab you are setting the default greeting for that extension so please also try setting it on every Profile Status in the "Forwarding Rules" too so that we can eliminate the possibility of this merely being a case of another greeting being played due to the current config.