Use "out of office" prompt at the break time

[Shadi Bamalhs (ECOLOR)]

It is great that we have Office Hours Settings, and also for companies that have two shifts, so they can add a break times, but the problem that one of my clients faced when they wanted to use Prompt message for "out of office" at the break-time, is this possible?

 

[innotip]

Hi,

I have a tip for doing this : I use several ways to have different scenarios.

1) you can use incoming rules for business hours
2) you can make much finer settings with "virtual" extension : you create an extension, say "business status" that you make destination of all calls on incoming rules.

=> on this extension, you will give rules depending on its status "away" "dnd" etc that you will decide what they mean. Give the right to few managers to use this and they will switch manually this extension (they need to "show disconnected extensions" in webclient preferences).

That way you can route your calls depending on many things.

3) you also route inside a Call Flow App that will give different routings depending on hours, that way is automatic. Just need to create the call flow and use it as incoming route.

Hope that helps ! I didn't give all specific details as you're partner and certified, you should find out how to do this

 

[JohnS_3CX]

Hi,

You can use the suggestions above which are pretty good, or you can use your "Destination for calls outside office hours"

For example if office hours daily are set to 09:00-13:00 and 14:00-18:00

Then anything outside those hours will go to "Destination for calls outside office hours". This destination can be an IVR message that will say something like "thanks for calling, our opening hours are between 09:00-13:00 and 14:00-18:00"

 

[Shadi Bamalhs (ECOLOR)]

Hi,

You can use the suggestions above which are pretty good, or you can use your "Destination for calls outside office hours"

For example if office hours daily are set to 09:00-13:00 and 14:00-18:00
View attachment 16056
Then anything outside those hours will go to "Destination for calls outside office hours". This destination can be an IVR message that will say something like "thanks for calling, our opening hours are between 09:00-13:00 and 14:00-18:00"

thank you ,, this really what i need