Use the user status in the Call Flow Designer

[WilcoH]

Hi,
We would like to user the user status to determine the route for the call. If awat the call should go to a mobile number and if DND the call should go to a digital receptionist.
In the Call Flow App i can use the function Get Extension Status, but how can i configure the different transfers?
I don't know how to fill the Create a condition table.

I hope you can help me out.
Kind regards,
Wilco

 

[Evolute IT]

Why not use a dummy extension with those same status configured instead of CFD?

In any case, "GetExtensionStatus" will be what you want to use.

 

[WilcoH]

We want to controle the call flow with a smartphone. The smartphone receives a message for every call (even in DND status.
What i'm surching for is the "if extension status is ..." tha transfer to ...

 

[Evolute IT]

Here: https://www.3cx.com/docs/manual/cfd-components/#h.q47ba0ftg4qe

Then use conditionals.

 

[WilcoH]

Thank you. I will look in to it.