user customisable voicemail message, without option to leave a voicemail

[Alan Keatinge]

This may not be the correct forum for this thread, if so please move it.
I have a client who wants to record a customised out of hours message, this message changes daily, sometimes once for lunch time and once for evening and again on weekends. I can trigger the routing to a dummy extension at certain times, or when certain extensions are set to dnd so that's not an issue, what I need is the option for the users to record the message and no option to leave a voicemail, so when they call at certain times, it plays the message (changeable by user) then hangs up. I can do most of the above with conditional routing on phone status, but the customisable message leaves me scratching my head, can any of you assist with this?
Current setup is an ivr with "press 1 for this, 2 for this" etc, plan was to use a routing rule which checks status of a given extension, if available, then route to ivr, if dnd then route to message
Kind Regards,
Alan Keatinge.

 

[leejor]

If a caller is aware that they can leave a message, when the call is sent to a voicemail, then there is no current way to prevent them from doing so.

You could use an IVR, to play a message, then end the call, or route it back to another destination (another IVR?), to allow the caller more options. You could have a number of IVRs with per-recorded messages, to suite the situation.

 

[Alan Keatinge]

unfortunately the user doesn't know until the day in question which number and name to call, it's a drs surgery and which dr on call for a given day isn't set until that day. I wanted something user recordable. I may be able to reconfigure a dummy extension to just delete the voicemail and play the message,

 

[VoIPTools]

Years ago we created a CFD that allowed the caller to update the prompt for an IVR without having to access the 3CX Management Console. It was for a jobs board (listing of available jobs). We could help you build a similar solution.