Solved User is not able to make external calls

[Brock_4118]

Hi all,
I have very peculiar problem, one of the extension in my 3CX is not able to make outbound calls. he can receive calls from outside & also able to call internally but cant make outbound calls.
previously he was facing issue that he wasn't receiving incoming calls but was able to make outbound calls so i add him all appropriate group & queues so he was able to receive but then
can't make outbound.
Plz suggest me where should i check now.

Thanks & regards.

 

[AWS2P]

hi,
try to check this in extension options

 

[Brock_4118]

Hi aws2p,
All the settings are fine as shown in your screenshot.
any other place to look.

 

[YiannisH_3CX]

Make sure that your outbound rules allow this user to make outbound calls. You can also check your activity log and see why the user cannot make outbound calls.

 

[Brock_4118]

Hi YiannisH,
Outbound rules is same for everyone,below is the log i got & when i call it says call number does not exist,
Call or Registration to 0405847@(Ln.10000@Springcom Line - 0884665) has failed. 0.0.0.0 replied: 604 Does not exist anywhere; from IP:0.0.0.0:5060

 

[Alphabetic]

Does this EXT have an outbound caller ID set?

 

[Brock_4118]

Hi Kieferschild,
Thanks mate, outbound caller ID was there but 0 wasn't mentioned that's why call was not going through.
I just added the 0 before the number & it worked

Thanks a lot mate & everyone else.

 

[AWS2P]

Well done