User Management

[Lyttelton Well]

Hi All.
Looking for some help again.

3CX SMB Pro Hosted

Somehow, my users have managed to set all the user roles to manager or below. This means that no one can now view call routes, sip trunks etc.

Is there a way to set up a new user as the owner of the account?

I imagine, when there has been staff turnaround, somene thought that the new persons postion is manager, so set the user rights to that whitout know exactly what it means.

Any help appreciated. Otherwise, I will have to make a whole new system PBX instance.

Thanks in advance

 

[Evolute IT]

It's impossible. Your "Owner" user should still be there and have that role. If it doesn't, you removed the role yourself as lower roles cannot modify the higher roles users.

 

[Lyttelton Well]

I will have to dig into the info a bit further. But this is what it is looking like.
It appears that there is no administrator/owner on the system.

Anyone else have any ideas?

 

[Lyttelton Well]

Below is a screen grab of the extensions on the system.
If anyone can help me make an admin user again, I would be greatly appreciataive.

 

[Lyttelton Well]

When the new manager came in, someone logged in with the admin un and password and changed the user level to manager as they thought the person was a manager. Set their name etc. and hit done.
I'm presuming this may be a clean system install to resolve the issue...

Thanks in advance

 

[Evolute IT]

When the new manager came in, someone logged in with the admin un and password and changed the user level to manager as they thought the person was a manager. Set their name etc. and hit done.
I'm presuming this may be a clean system install to resolve the issue...

Thanks in advance

Contact 3CX support. They can fix it from their side.