User Mobile number caller ID not recognized (bug?)

[Droplet]

When setting up users/extensions I added their Mobile Number into the User Information. However, when there is an incoming call from this number, the Username is not visible as Caller ID - the 3CX client only shows the phone number. It doesn't matter if I add the country code or not (I've tried all possible combinations).

I have now solved this problem by adding the User and their Mobile Number into the Contacts/Phonebook seperately, so now their name is visible on incoming calls. However, this leads to duplicate entries when searching the user's name.

It's not a big issue, but I was wondering if this is a bug or if I made a mistake. The Mobile Number entered in User Information should be recognized by 3CX on incoming calls.

 

[JohnS_3CX]

Hi Droplet

Indeed you solved it the correct way. Adding a mobile number to the extension is mainly for "Ring my mobile simultaneously" and not for caller ID purposes.

the PBX will populate the desk phone's contact list with whatever you add in the management console contacts, hence there is a match and it appears on your phone screen.

 

[Droplet]

Ok, thank you for explaining.

Still it seems a bit strange that the mobile phone number which is entered in the Extension's User Information pops up in the phone book when searching for the username, but it is not recognized as such on incoming calls.

Maybe you could add it in future releases, but I'm glad with the "workaround".