User not receiving calls - Android

[JorgeWillianSantos]

Hello!

A 3CX user has connected their account via the 3CX app on Android and is able to make calls, however in the dashboard the extension remains as unregistered and they are unable to receive calls.

 

[Alejandro_3CX]

Hi Jorge, could you please check that under the Available profile the Accept Push Notification is enabled and using mobile data, then access from the webclient via https with the FQDN and scan the qr code one more time.

 

[JorgeWillianSantos]

Good afternoon! I checked the App permissions configuration on the user's cell phone, after enabling it, it worked, thank you!

 

[Alejandro_3CX]

Good afternoon! I checked the App permissions configuration on the user's cell phone, after enabling it, it worked, thank you!

Good to know it is working, have a good day!

 

[silence-sg1]

Hello,

today we had the problem with 2 of our 30 android devices.
push notification and all rights are allowed.
android app version: Version 5.3 (Bild 32) 20.4.0.32

killing the app an restart the app, now its working well.