register failed

  1. User not receiving calls - Android

    Hello! A 3CX user has connected their account via the 3CX app on Android and is able to make calls, however in the dashboard the extension remains as unregistered and they are unable to receive calls.
  2. AshishKushwaha

    3CX Extension are not registering on softphone

    Hello Guys, I need assistance with understanding how to register my 3CX extension to a softphone. Currently, when I try to register, I am receiving a 403 invalid credentials error, despite entering the correct password. I have attached the logs from the activity logs for further reference...
  3. Malformed SIP request received

    Hello, When we look at the 'Activity Logs' in our 3cx on-prem Windows instance, I am seeing all the REGISTER requests marked as "Malformed SIP request" (see attached screenshot). Could someone please tell me specifically what is wrong with this packet? What does 3cx not like in the request? What...
  4. Yealink T46S with multiple accounts refuse to register 1 more account

    Hi all i have 3cx profesional on premises hosted i'm using reception phone with multiple accounts i have for the time being 10 accounts registered on it i'm trying to register 1 more account and i get register failed , when i check 3cx activity log ii get a register failed credentials don't...
  5. Orbtalk Sip Trunk Keeps Registration Keeps Failing

    We have a on site self hosted 3CX Instance and our main Orbtalk sip trunk keeps failing to register then registering over and over again. the error we get is : We have another Voicehost trunk on this same instance but that one isn't having any problems. We contacted Draytek who provide our...
  6. Issue registering Yealink W52P phone

    I have just migrated a customer's telephone system from on-premises (v16 running on Windows 10) to Azure (v18 running on Debian). We have a Yealink W52P Base Station and one cordless phone; both were working OK when locally provisioned to v16 running on-prem. After the migration we cannot get...
  7. T53 SIP Issues

    Hi all, Keep having the same issue at one of our sites. Only affecting Yealink T53s, issue is resolved after a reboot of the device. Bascially every now and then the phones deregister from the PBX, and show "No Service". NAT rules are in place, and I can see them de-registering on the correct...
  8. TLS transport for Yealink Remote Phones

    Hi, I hope this issue isn't already solved or discussed in-depth in another thread. I have a basic 3CX installation running on LightSail (v16) for a small office with 5 extensions. (Yealink T46S, T41S, W52P) (No SBC) All 5 phones/extensions were working perfectly until I had to power cycle...
  9. Solved 408 Request Timeout/REGISTER from local

    Hi, since yesterday one of our SIP-Trunks cannot register. I don't understand, why the 3CX is getting Timeouts, because the provider send a response to our register request. I tried the following steps to resolve this issue: - DNS works - Provider said everything on there side is normal -...
  10. Remote Register failing

    Hi, I am trying to configure a remote T46S phone but I am constantly getting "Register Status: register failed" and I don't know why: All the settings have been double checked and I have other remote phones that are working fine. Any help is appreciated.
  11. Neonjoe

    1 location out of 8 won't register

    So I'm managing a few 3CX installs now, and I regularly move between accounts on my softphone to check for activity on the phone system before sending firmware updates, or other things that might disrupt service. I have one of my clients that I cannot register my softphone to their system. It...
  12. Extensions registered on Multiple FXS/DECT in same LAN

    Hi Everyone We have a client who has a large warehouse/office. We have installed 3cx v15(recently upgraded to 15.5) on a offsite windows VM. They have both yealink desk phones and cordless W52P. When purchasing the phones they did not buy yealink repeaters but rather too many base stations...