User not register

[PeteOJ]

hello
i re use an old user extension for a new employee
when i go in 3cx portal i see the user as not register what does that mean ?
plus in my client i see the use as busy but she's not
Thanks

 

[TheodorosG_3CX]

Can you please enable the notifications as per forum post here and check again?

 

[PeteOJ]

hello i dont have version 20

 

[PeteOJ]

when i open the app on my phone or pc i see few users not in the list and if i search the extension i see them not registered
not sure why.
Thanks

 

[OlegR_3CX]

So if the users using 3CX Weblcient and have their application exited/shut down, you wont see the presence.
In the webclient you can enabled to see unregistered users too if this is your goal, this can be configured :

 

[PeteOJ]

i have the desktop client version 18 how can i see the unregistered ?
also i have a user that have phone on her desk and we see her as unregistered
Thanks

 

[PeteOJ]

ok i see them now i found the setting in the app but why they are unregistered ?
Thanks

 

[OlegR_3CX]

If they exit the application the application will not be registered.
If its a deskphone, there can be many reasons there, let's say blacklisted IP because of the wrong credentials, networking issues etc.

 

[PeteOJ]

where i can see if the phone ip is black listed ?
she can call and receive call anyway but in the app i see it un registered
Thanks

 

[OlegR_3CX]

Its under the dashboard >> pbx status >> Blacklisted IPs

 

[PeteOJ]

but in my case it's a user inside the office
Thanks

 

[OlegR_3CX]

So if your PBX and phone in the same local network, the local IPs can also be blacklisted.

 

[PeteOJ]

ok but it's not
Thanks

 

[TheodorosG_3CX]

Try to open from another machine, do you see it? If he use it outside the network still the same?
It can be also a restriction internally.