User only ringing for 3 seconds

[AdamRunabout]

We deployment with several ring groups and users with individual extensions. Only one user in the entire company is having the issue where their 3CX will only ring for 3 seconds then go to voicemail.

We have tried using the web app, V18 downloaded program, and mobile versions. We've also tried reprovisioning the app, setting the user's ring time from 20 to 30 seconds, ensured the user is in the correct ring group, ensured their status was set to 'online', and many other small checks to ensure there are no outliers with their configuration.

This user seems to be set up exactly like every other staff member. Other members in the same ring group all have their phones ring for the correct time, 20 seconds.

Does anyone have any idea why only one user would have such a short ring time?

Any help is much appreciated.

 

[AdamRunabout]

Determined that the issue was caused by the feature 'Ring my mobile simultaneously'

Disabled and now the ring time is working properly.

Thread can be closed

 

[Guillaume Bourgeois]

This is a “problem” we encounter frequently when users who install apps on are mobile AND activate the "Ring my mobile simultaneously" function for the same mobile.

So the mobile phone receives 2 calls almost at the same time. Therefore, the mobile "refuses" one of the 2 calls, not being able to ring for 2 calls simultaneously. (Not to be confused with the "Call waiting" function).

Result... 3CX PBX receives a "Decline" from the cell phone app and forwards the call to 3CX voicemail…

Or same if your GSM provider receives the decline.. The call is directed to the GSM Voicemail.


Your resolution is the right one