ring time

  1. Ring time for Ring groups

    I have a Prioritized Hunt ring group. If I have the Ring Time set to 20 seconds, is that going to: A. Split up the ring time among the members of the group? Say for example, I have 4 members in the group, would it ring the first member for 5 seconds, and then the second member for 5 seconds...

  2. Queue Ring Time not working correctly

    Hey Everyone, We have a strange issue with one of our queues not honoring the set ring time. This department has two queues, and all agents are members of both queues. The queue is using Round Robin mode, and is supposed to ring the chosen agent for 5 minutes, and then if the call is...

  3. User only ringing for 3 seconds

    We deployment with several ring groups and users with individual extensions. Only one user in the entire company is having the issue where their 3CX will only ring for 3 seconds then go to voicemail. We have tried using the web app, V18 downloaded program, and mobile versions. We've also tried...

  4. How to increase ring time before VM?

    There are an obscene number of posts asking this question, and nobody seems to be able to answer the question. EVERY SINGLE ONE of my customers says the ring time is too short. Mostly seniors, I get scolded every few days by grumpy old people, "I can't even get out of my chair before the phone...

  5. Maximum ring time for ring groups?

    Scenario: We have a Digital receptionist that guides incoming calls to a call queue. In that call queue they have 60 seconds to answer and then its next destination is a ring group where we have a Ring Time of 300 seconds (5 minutes). The issue we are running into is once that call leaves the...
    • Chad C
    • Thread
    • ring groups ring time
    • Replies: 7
    • Forum: Other

  6. Solved 3CX Ring Time issue

    Hello, I have had a strange issue since restoring a backup of my 3CX system from a Raspberry Pi to a Debian Hyper-V VM so that it could be included into my veeam backups. The system works in every way except that unless the ring time on extensions / the ring group before forwarding to voicemail...

  7. 3cx phone ringtime

    Hello everybody, I have the following problem: the ringtime on 3cxphone Android seems to short to be answered. It rings at maximum 2 times before it rolls over to VM. Even when I adjust the time-out from 50 to 200 seconds, it does not result in a longer ringtime on the phone app. The ideal...
    • salving
    • Thread
    • 3cx 3cxphone android mobile phone app ring time time-out
    • Replies: 1
    • Forum: Windows

  8. Ring Time 15-20 Seconds too Short

    We have an in-house 3CX server on Debian 9 and we've found that when calling DIDs the ring time is 15-20 seconds shorter than specified before the calls roll over to voicemail, for example if the ring time is 25 seconds it will only ring 5-10 seconds before rolling over to voicemail. In the call...
  9. Plains_JosephW

    Increase Ringing Time before Transfer to VM

    I see this question has actually been asked a few times, but it does not look like there was a clear answer in the previous threads. Is there a way to increase the length of time a caller is on the line before they are transferred to the 3CX voicemail? I have a few clients on ATA's and they...

  10. Call Queue Ringing Full "Wait Time" For Queue with One Extension

    We have an office with two receptionists (they have their own desks, no "Hot Desking" required). But usually only one works at a time. Only on rare occasions, or for only a few minutes at shift change do they both work. I have setup a queue with both of their extensions in it and set to "Ring...
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