User Presses the Voicemail Button and Gets Busy Signal

[GenericAccount]

We have a new user with a factory reset phone that when they press the Voicemail button it goes to a busy signal. I checked the call log and it's going to extension 1107. How can we change it to go to 999?

 

[leejor]

What type of set? Was it auto, or manually provisioned? Are there other sets, of the same type that are working correctly? Have you tried forcing the set to re-load the provisioning file. The fact that the call is going to a specific number would suggest that either the provisioning template has been modified, or the settings on the set have been changed through the set, or GUI.

 

[eddv123]

How can we change it to go to 999?

Be aware 999 is the emergency services number for the United Kingdom if you have any need to service sites there.

 

[eddv123]

I checked the call log and it's going to extension 1107

There must be a reason for this also, such as a call forward in place or divert due to status of the extension.

 

[leejor]

Have you looked at the 3CX Activity Log (not the call log), to see if the call is going direct to that extension?

 

[craigreilly]

What model phone? I know some have a field for "Voicemail extension".

 

[craigreilly]

Be aware 999 is the emergency services number for the United Kingdom if you have any need to service sites there.

Irrelevant here. The phone is dialing the wrong number - so he needs to change it to call the right VM number - in his case 999.

 

[GenericAccount]

The model phone is: Yealink T48S. It has a physical button called 'Message' which is for voicemail. But when you press it, it goes to busy signal.

The activity log shows it going to number: 1107. Which is very bizarre.

 

[FS_Mathieu]

Hello @GenericAccount

When you connect into the T48S, what do you have in : Dsskey -> Programmable key -> Message ??

 

[craigreilly]

On the phone GUI, checked Account -> Advanced.


(Programmable Key-> Message on my T48G is blank and not setup for anything)

 

[FS_Mathieu]

On the phone GUI, checked Account -> Advanced.
View attachment 13697

(Programmable Key-> Message on my T48G is blank and not setup for anything)

That's right, the field should be on N/A ! Just checking

 

[YiannisH_3CX]

Make sure that your phone is provisioned using the default 3CX template and that you are running the supported firmware for the phone.