User Rights in V20 - A user cannot Pickup, Transfer or Divert

[Mike Ward]

We are very confused by the change in the rights table in V20. A user, which we have always considered to be any user on the system, is apparently no longer allowed to use Call Pickup, Transfer & Call Divert. You now have to be a minimum of a reception level to do this.

This absolutely makes no sense to me and is clearly an error. I am interested in what others think?

This has forced us to put the breaks on any V20 upgrades until we understand why this decision has been made.

 

[SteveITS]

There have been a few threads on this in the past few months, actually. 3CX did add Park to User at one point but it doesn’t sound like they want to make many further changes, nor have configurable options.

 

[FireMedic]

I too am confused on this. We are having to grant ALL users the Receptionist role at a minimum to allow them to transfer calls. They either need to add transfer rights to the Users role or add a role in between current User and Receptionist that adds Transfer and maybe Intercom/Paging. We would have plenty of use cases where users need transfer and intercom/paging but don't need to control IVR or office hours.