User specific office hours not applying

[Alphabetic]

v18 U8 B939.

Im playing about with office hours and dont appear to be able to get it to work.

At the moment we only have global hours set.

I've gone in to my extension and given myself specific office hours for Wednesday 0900-1800 (current time 0845).

I was expect it to log me out of Q's but i'm still available..

any ideas?

 

[TheodorosG_3CX]

I seems that the hours were configured prior the affected time. Since the time check has not started yet, have you tried to restart the PBX services?

 

[Alphabetic]

What do you mean? I have to restart services when someone changes their office hours? That's crazy.

I configured my working hours to be from 0900 therefore 0845 should have stuck me to out of office?

 

[Charles_3CX]

So at the time the office hours are set to end, lets say 17:00 today, and have enabled auto switch for the extension, it will switch to DND until 09:00 am tomorrow.

Please let me know if you require further clarification.

 

[Alphabetic]

So at the time the office hours are set to end, lets say 17:00 today, and have enabled auto switch for the extension, it will switch to DND until 09:00 am tomorrow.

Please let me know if you require further clarification.

Office hours are 0800-1700, user hours set to, for example, 1200-1700 - The user is supposed to be DND outside of the 1200-1700 yes?

 

[Charles_3CX]

Specific office hours yes, but if you set the these hours to be start at 12:00 pm, at say 10 am, on the same day, then the extension will not switch to DND at 10:00 am, for this to be the case from today, you will need to restart only the 3cx system server service.

 

[Alphabetic]

Ok so I set my ext working hours to 1200-1700 today, restarted the service and i'm still logged in. Should it have logged me out of queues?

 

[Alphabetic]

Sorry - I didnt press Save, its working now thanks.