User unable to access 3CX through SSO

[KL_Astranti]

One of our users has a 3CX account and was recently set up on a new laptop. They attempted to sign in with Google as usual, and the login failed and it said that there was no 3CX profile connected to that account. Is there a reason that Google sign-in would fail? Their account had group administrator status, could this have affected it? My only theory is that she's still logged in on her old laptop and is therefore unable to access it on this device.

 

[Charles_3CX]

Are you using 3CX SMB? Or posted this thread in this section incorrectly?

 

[KL_Astranti]

Yep I'm using 3CX SMB, any further information on why this issue may be occurring?

 

[Charles_3CX]

With SMB ensure you are first accessing the webclient and use the email address as username and password to log in to the webclient/admin console.