User unable to answer inbound call - extension ringing, not call info display

[ComputerMechanic]

Hi all,

Client contacted me as they are unable to answer incoming calls from their extension.

The extension rings but he is unable to answer the call. The phone also does not display any info on the screen regarding the call.

Apparently the issue is intermittent.

The phone is a Yealink T46G. 3CX v16.0.1581.

Any thoughts?

 

[ArtR]

1. Go to your Web Client URL, e.g. https://mycompany.3cx.com/webclient/
2. Toggle the phone icon to trigger a call on your smartphone, deskphone or web client.
3. Test

I'm guessing it has somehow been set to something other then the deskphone, so its going there instead.
Ref: https://www.3cx.com/user-manual/

 

[ComputerMechanic]

Thanks for the reply.

The settings in the web client for the user was configured for desk phone.