Solved User won't connect to m365 SSO

[BKSOL]

Running Version 20.0 Update 8 (Build 1131 Release)
I have 1 user who won't get synced with M365.
i am using selected users, where I have removed the user and readded them.
I have deleted and recreated the user extension.
validated UPN with 365

any other ideas to get this issue resolved?

 

[Charles_3CX]

Hi, check under Users > M365 and ensure the 'Sync user account details' option is enabled.

 

[BKSOL]

Thank you. that was the issue.