User (Yealink T46s) unable to receive internal calls

[NickT]

Calls get immediately picked by VM, phone display screen shows small red x by other users in the office. I've tried rebooting her phone, and deleted the 3cx app on her computer. Apparently she had installed the 3cx app on her android phone, and a day ago she mistakenly set her extension as DND on the android phone and that's when this mess started happening. I had her remove the app from her cell phone but that hasn't helped, her desk phone still acts as if it's on DND.

 

[SteveITS]

The extension's status is independent of the device used. Have her log in to the web client (or mobile app) and see if she left herself in DND as opposed to Available.

 

[NickT]

We did that earlier today, and didn't work. I'll have her reinstall the app on her phone again and see if maybe now it will let her clear things up. Right now it shows her status as "available" everywhere I've looked...

 

[SteveITS]

Exceptions in the status routing settings?

 

[NickT]

No exceptions in the routing settings

 

[Alphabetic]

phone display screen shows small red x by other users in the office

Is phone on the network?
Is phone showing up as registered in the phones tab?
Is phone IP in blacklist?

Failing that, factory reset phone.

 

[JohnS_3CX]

phone display screen shows small red x by other users in the office.

This is a different problem - it means your phone is not registered.