Users "busy light" stays on even when not in a call

[Gavin]

Hey Folks,

I have users in the same company with the indicator light as "red", they can still receive calls but its frustrating for other users because they are never sure if they are busy or not.

I'm at a loss, I tried rebooting, and remaking the ring group. Not sure what to do next

 

[Phill.]

I had a similar issue, it was due to some port issues so the phones couldn't communicate properly back to the server. In the end, i had to deploy an SBC which resolved that as well as many other issues.

I would look at your firewall first

 

[James Clowes]

I agree with Phill above. Try opening TCP ports 5000/5001 to allow presence.

https://www.3cx.com/docs/ports/

I believe this is secure now so no issues with opening - maybe just confirm that.

 

[YiannisH_3CX]

Hello @Gavin

Are you using 3CX clients or IP phones? Also are the devices local to the PBX or remote? If remote are you using STUN or SBC?