Users cannot listen-in on one specific extension

[ccandelaria]

Hi,

I have one of about a hundred different extensions that users cannot listen-in to. This extension is used by an employee who actually trains other employees, so we need her service calls to be listened to by new-hires.

This just started today. I've cleared temp files, rebooted, checked a variety of 3CX settings, rebooted, and we still cannot listen-in to her calls. The extensions we've tested from have full access to Listen In, Barge In, divert/pickup/transfer for the group and queue the extension in question belongs to. Furthermore, I have tested and can successfully drop a call that user is on, but still cannot barge in or listen-in.

Is there any setting that could be blocking attempts to listen-in? This is critical for our new hires to train with this person.

Thank you for your time and assistance.

 

[eddv123]

The only settings i can think of would be related to extension groups, extension status (manager or User).

Basically if this user is a manager in a group and another extension is trying to listen in who are a user for example.

Check extension group settings and on the individual extension - rights.