Users dissapearing from team members list

[kajan]

Hi, we're having an issue with transferring calls in 3CX. One user is responsible for answering all calls. Sometimes she has to transfer calls to other users. When she wants to transfer call, some of our users are not listed as team members and she can't transfer the call to this user. This mostly happens when that user hasn't opened the 3CX app for some time. When they reopen the 3CX app they do get listed as team members again. Why do these users keep disappearing? Is there a way to solve this?

 

[Vali_3CX]

@kajan
Can you tell me the client version? In Settings/About.
The issue you describe looks like this one we've fixed in current public beta

3CX App for iOS V18, 18.6.3.591 Beta, April 2023​

• Fixed: Contact picker getting empty and not reloading on Reconnect

 

[bitn2]

When they didnt open the app since more than 7 days, the extension is loged out.

 

[kajan]

@kajan
Can you tell me the client version? In Settings/About.
The issue you describe looks like this one we've fixed in current public beta

3CX App for iOS V18, 18.6.3.591 Beta, April 2023​

• Fixed: Contact picker getting empty and not reloading on Reconnect

18.0 Update 7 (Build 312)

 

[kajan]

When they didnt open the app since more than 7 days, the extension is loged out.

Is there a way to extend this period or disable this?

 

[bitn2]

18.0 Update 7 (Build 312)

This is not the app version.

 

[bitn2]

Is there a way to extend this period or disable this?

no

 

[kajan]

This is not the app version.

My bad, 18.6.2.550

 

[Vali_3CX]

When they didnt open the app since more than 7 days, the extension is loged out.

Yeah, but when you open the client you just subscribed; and in Transfer picker you should see even unregistered extensions, so it would not apply to other "unregistered" extensions.

@kajan Need 3CX client version.

 

[Vali_3CX]

@kajan
You can try the public beta 18.6.3 on TestFlight, open this link on your iPhone browser
https://testflight.apple.com/join/5MPjSs2T