Hello 3CX Support Team,
We are experiencing unexpected behavior in the 3CX Chat module.
All affected users are assigned the lowest role: “User” (no admin, no supervisor, no manager permissions).
However, users are still able to remove other participants from a group chat, as shown in the attached screenshot.
For example, user “Ismailia agent 500” removed “Ahmed Ramah 138” from the group, despite both being standard users.
Expected behavior:
Users with the User role should not be able to remove other participants from group chats.
Actual behavior:
Standard users can remove other users from group chats.
Additional notes:
Questions:
Please advise on how to properly control group chat permissions.
Thank you for your support.
We are experiencing unexpected behavior in the 3CX Chat module.
All affected users are assigned the lowest role: “User” (no admin, no supervisor, no manager permissions).
However, users are still able to remove other participants from a group chat, as shown in the attached screenshot.
For example, user “Ismailia agent 500” removed “Ahmed Ramah 138” from the group, despite both being standard users.
Expected behavior:
Users with the User role should not be able to remove other participants from group chats.
Actual behavior:
Standard users can remove other users from group chats.
Additional notes:
- This is a regular group chat (not a queue or admin-managed group)
- No special permissions were intentionally granted
- This causes internal misuse and moderation issues
Questions:
- Is this behavior intended by design?
- If so, is there a way to prevent standard users from removing others?
- Is there a setting, policy, or recommended best practice to restrict this?
Please advise on how to properly control group chat permissions.
Thank you for your support.
