Solved Using 3CX as door entry system

[YWiegman]

Hi guys,

Ive looked around online, but can't seem to find an answer to my question. Our situation is as follows:
- We are using 3CX in our office environment. We have 3 numbers which are all public and are being used by our customers.
- We have a door entry system that has its own extension (2080).
- When the ''bell-icon'' is pressed on the door entry system, the call is being routed to our IVR
- Obviously we don't want that system to be routed to the IVR, because it doesnt work.

How can I make it happen that when the ''bell-icon'' is pressed, the call gets routed to one of our receptionists via internal extension?

I thought it could be done with inbound and outbound rules, but after several attempts I cant seem to figure it out.

Hope you van help me with this and thanks in advance.

 

[StefanW]

normally you can tell the entry system which number to be called. In the end, it is like an IP phone without a dial pad and one more speed dial buttons (the bell buttons).

 

[YWiegman]

He Stefan,

Thanks for the reply. Unfortunately, we do not have access to the entry system (that is controlled by another party). So I was hoping it could be configured without access to the system.
But, if that is absolutely neccessary, that is a possebility.
Any other way it can be configured?

 

[StefanW]

after the call, you need also to send commonly a DTMF combo to unlock the door itself.
I recommend to contact the company in charge of the door phone and ask for access to the call part or at last its current configuration.

A drastic measure would be to replace the whole unit with something you can control going forward.
We have some listed door devices
https://www.3cx.com/sip-phones/fanvil-sip-doorphones/
and currently work on adding more in 2020 to the lineup.

 

[YWiegman]

He Stefan,

I've contacted the company that is in charge of our door entry system. We were able to route calls to the extension in stead of a phone number. So the system is up and running now.
Thank you for your help and have a nice day!