Using groups for call routing / permissions

[Alphabetic]

What do I need to set up in order to give a user access to a queue's call reporting via the admin > Reporting of the client?

at the moment cannot see the queue.

 

[Alphabetic]

Ok so new q's i make show up for the group owner but I need to pull existing q's in to a group... how do i do this?

 

[TheodorosG_3CX]

The option to assign Group membership for the queue is only available when you create the queue and cannot be edited. In this case you will need to recreate the Queue:

 

[Alphabetic]

The option to assign Group membership for the queue is only available when you create the queue and cannot be edited. In this case you will need to recreate the Queue:

View attachment 38298

If I recreate the Q wont I lose statistics? Why this wasnt considered during the implimentation of groups, I dont know.

 

[TheodorosG_3CX]

This behavior is by design in V18, however in V20 you are able to change Department:

 

[Alphabetic]

Well thats reassuring.

Assuming then I can ring fence this Q and extensions to the managers are only able to pull reports theyre grouped with?